Terms of service

Terms of Service

Effective Date: 7 April 2025

Welcome to www.therapin.sg (the “Site”), operated by THERAPIN (“we”, “our”, or “us”). By accessing or using our Site, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully.

If you do not agree with any part of these Terms, please do not use our Site or purchase our products.

 

1. Use of Our Site

You agree to use this Site only for lawful purposes. You must not:

  • Use the Site to transmit any false, fraudulent, or misleading information
  • Attempt to interfere with the Site’s functionality, security, or integrity
  • Reproduce, copy, or exploit any content without permission

We reserve the right to deny access to anyone who violates these Terms.

 

2. Products and Services

All products listed are subject to availability. We reserve the right to:

  • Limit quantities per customer
  • Modify or discontinue a product without notice
  • Refuse or cancel any order at our sole discretion

Descriptions, pricing, and promotions may change without prior notice. We do our best to ensure accuracy, but errors may occur.

 

3. Orders and Payments

All prices on the Site are listed in Singapore Dollars (SGD) unless stated otherwise. By placing an order, you confirm that:

  • You are authorised to use the payment method provided
  • All billing information is accurate and truthful

We process payments via secure third-party providers (e.g. Shopify Payments, Stripe). Payment information is encrypted and never stored on our servers.

 

4. Shipping and Delivery

Orders are shipped to the address you provide. Please ensure your shipping information is accurate.

Shipping times are estimates only. We are not responsible for delays caused by third-party logistics providers or events beyond our control.

For more details, see our Refund & Return Policy.

 

5. Returns and Refunds

We offer a limited satisfaction guarantee and allow returns under specific conditions. Please refer to our full Refund & Return Policy for eligibility and process details.

 

6. Intellectual Property

All content on the Site—including logos, images, text, and designs—is owned by THERAPIN or used with permission. You may not reproduce, distribute, or use any part of this content without express written consent.

 

7. User Content and Feedback

Any feedback, reviews, or ideas you submit may be used by us without obligation or compensation. You grant us a non-exclusive, royalty-free, perpetual license to use such content in connection with our business.

 

8. Limitation of Liability

To the fullest extent permitted by Singapore law, THERAPIN shall not be liable for any:

  • Indirect or consequential damages
  • Loss of profit, data, or business
  • Harm arising from misuse or incorrect application of our products

Products are not medical devices and are not intended to diagnose, treat, or cure any medical condition.

 

9. Indemnity

You agree to indemnify and hold harmless THERAPIN, its directors, staff, and partners from any claims, liabilities, damages, or expenses arising from your use of the Site or breach of these Terms.

 

10. Governing Law

These Terms are governed by the laws of the Republic of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

 

11. Changes to These Terms

We may update these Terms from time to time. Changes will take effect immediately once posted on this page. Your continued use of the Site constitutes acceptance of the updated Terms.

 

12. Contact

If you have questions about these Terms, please contact:

📧 Email: sales@therapin.sg