Shipping policy

Shipping Policy

Effective Date: 7 April 2025

At THERAPIN, we are committed to ensuring your orders are fulfilled smoothly and delivered with care. Please take a moment to review our shipping guidelines below.

 

Shipping Coverage

We currently only deliver within Singapore.

If you are located outside of Singapore and would like to request international delivery, please email us at sales@therapin.sg and our team will do our best to assist on a case-by-case basis.

 

Processing & Delivery Time

  • Orders are processed and packed within 2–4 business days.
  • Once shipped, delivery within Singapore typically takes 1–3 business days via our local courier partners.
  • You will receive a Shipping Confirmation Email with a tracking number once your order has been dispatched.

Please note: Orders placed during peak seasons, public holidays, or promotional periods may require additional processing time.

 

Delivery Terms

  • We only ship to the address provided at checkout. Please double-check your details before confirming your order.
  • We do not ship on Saturdays, Sundays, or public holidays.
  • Once an order is in transit, we are unable to make changes, including address updates.
  • THERAPIN is not responsible for delays caused by courier operations, severe weather, or external disruptions.

 

Tracking Your Order

All orders come with tracking. If you do not receive a tracking link within 3 business days of your order, please reach out to us at sales@therapin.sg.

 

Lost or Damaged Packages

If your tracking shows “delivered” but you did not receive the package, please:

  1. Check with your household or building concierge.
  2. Contact the courier directly.
  3. Email sales@therapin.sg with your order number for assistance.

Please report any damaged or missing items within 48 hours of delivery, including clear photos for verification. We may not be able to honor claims reported beyond this timeframe.

 

Wrong Address Disclaimer

Customers are responsible for ensuring that all shipping information is correct. We are not able to reroute packages once they have been processed for shipping. Orders returned due to incorrect addresses may incur re-shipping charges.

 

Questions or Requests?

We’re here to help. If you have questions about your order, delivery, or need help with an international request, reach out to us at sales@therapin.sg.

We appreciate your support and look forward to getting THERAPIN to you—one breath at a time.