Refund policy

THERAPIN Refund & Return Policy

At THERAPIN, we believe that breathing better should be simple, stress-free, and backed by care. We’re confident you’ll love the way our nasal strips feel and perform—but if for any reason you’re not satisfied, we’ve got your back.

 

Our Promise to You – Satisfaction Guarantee

If you’re genuinely not happy with your purchase, you may request a return or refund within 14 days of your order. We're proud to offer a limited satisfaction guarantee because we stand by the quality of our product—and your experience matters.

To ensure fairness and hygiene for all our customers, returns will only be approved if:

  • The product is in good condition
  • Most of the contents remain unused
  • All original packaging is intact
  • You provide a valid proof of purchase

Each return is carefully reviewed by our team to ensure the item meets our return standards. This helps us prevent abuse while protecting honest customers.

 

Non-Returnable Items

To maintain the highest hygiene standards, we are unable to accept returns for:

  • Products that are heavily used or damaged
  • Items returned with incomplete packaging
  • Final sale or clearance products

 

Requesting a Return or Refund

To begin your return, please email sales@therapin.sg with:

  • Your order number
  • A brief explanation of your reason for return
  • Relevant photos, if applicable

Once we’ve reviewed your request, we’ll guide you through the next steps. We aim to make the process smooth, fair, and respectful for everyone involved.

 

Return Shipping (Singapore Orders)

Customers are responsible for return delivery unless the item was damaged or defective upon arrival. We recommend using a trackable courier to ensure your item reaches us safely.

 

Damaged or Defective Items

If your order arrives damaged, please notify us within 48 hours of delivery. Email us at sales@therapin.sg with:

  • Your order number
  • Clear photos of the damage and packaging

We verify claims based on courier delivery records and packaging condition.

 

Refunds

Once your return is received and inspected:

  • We’ll notify you of your refund status
  • If approved, a refund will be processed to your original payment method within 3–5 business days

 

Built on Trust, Backed by Integrity

This policy is built for honest people who want real solutions. We take pride in creating products that serve our community—and we trust you to help us keep it fair for everyone.

If you have any questions, drop us a message at sales@therapin.sg. We’re here to help, every breath of the way.