Privacy policy

Privacy Policy

Effective Date: 7 April 2025

This Privacy Policy explains how THERAPIN (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from www.therapin.sg (the “Site”). We are committed to respecting your privacy and complying with Singapore’s Personal Data Protection Act 2012 (PDPA).

 

Contact Us

If you have any questions, requests, or complaints regarding your personal data, please contact us at:

Email: sales@therapin.sg

What We Collect and Why

When you interact with our Site, we collect personal information necessary to operate our business, fulfil your orders, and improve your experience.

1. Device Information

  • Purpose: To optimize the Site’s performance and gather analytics
  • Collected Automatically: Via cookies, log files, pixels, or tags
  • Data Includes: IP address, browser type, pages visited, time zone, interactions, and referring sites

2. Order Information

  • Purpose: To process your order, arrange shipping, issue confirmations/invoices, and detect fraud
  • Collected Directly: During checkout
  • Data Includes: Name, email, billing and shipping addresses, phone number, payment information

3. Customer Support

  • Purpose: To provide assistance and improve service
  • Collected Directly: When you email or message us
  • Data Includes: Name, contact details, and communication history

 

How We Use Your Information

Your personal data is used to:

  • Fulfil orders and deliver products
  • Process payments securely
  • Communicate with you about your orders
  • Respond to support requests
  • Improve our website and services
  • Send relevant product updates or offers (only if you consent)

 

Who We Share Data With

We only share your personal data when necessary to complete a transaction or operate our Site:

  • Shopify: E-commerce platform hosting our store
    Learn more:     Shopify’s Privacy Policy
  • Payment providers: For processing transactions securely
  • Logistics and delivery partners: For fulfilling and tracking orders
  • Marketing platforms (if used): Only with your consent

We do not sell or rent your personal data to third parties.

 

Cookies & Tracking

We use cookies to:

  • Remember your preferences (e.g., login, region)
  • Track how users interact with the Site
  • Enhance the user experience and analytics

You may disable cookies via your browser settings, but this may affect website functionality. For more info, visit: www.allaboutcookies.org

 

No International Data Transfers

We do not intentionally transfer your personal data outside Singapore unless required for processing by our service providers (e.g., Shopify or Stripe), who comply with appropriate safeguards.

 

Retention of Data

We retain your data only as long as necessary for:

  • Order processing
  • Legal or tax obligations
  • Providing support

You may request deletion of your personal data by contacting sales@therapin.sg.

 

Behavioural Advertising (if applicable)

If we run targeted ads using Facebook, Google, or other platforms:

 

Your Rights (Under Singapore PDPA)

You may:

  • Request access to your personal data
  • Correct inaccurate data
  • Withdraw consent for data collection
  • Request data deletion (where legally allowed)

Send your request to sales@therapin.sg and we’ll respond within a reasonable time.

 

Updates to This Policy

We may revise this Privacy Policy to reflect updates in law, technology, or our services. Changes will be posted on this page with a new effective date.

 

Complaints

If you believe your data has been mishandled or wish to lodge a complaint, contact us at sales@therapin.sg.
You may also reach out to Singapore’s Personal Data Protection Commission (PDPC):
📍 www.pdpc.gov.sg